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Louise London
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WW Customer Service Program ManagerAmazon
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Analyst, GlaxoSmithkline

Chemical analyst in the New Product Introduction Department.

Forensic Specialist, Forensic Science Service

Forensic expert in the field of bodyfluid and DNA analysis and interpretation. Assessing, interpreting and reviewing scientific findings in a variety of criminal cases ultimately ending in expert witness testimonies in law courts.

Lean Sigma Practitioner, Business Transformation Program, Forensic Science Service

Qualified Lean Six Sigma Green belt, working within the Violent Crime Unit. Used Lean Sigma methodology and tools to streamline processes and improve efficiency.

Product Manager, Forensic Science Service, DNA INSIGHT

Responsible for managing and leading a team of Forensic Scientists in the development and delivery of a new piece of DNA interpretation software, FSS DNA INSIGHT using Lean Sigma methodology and tools.

Continuous Improvement Engineer, Amazon

Accountable for the implementation of Lean Sigma principles and tools, EU standardisation of processes, process design and annual savings through facilitation of Kaizen events within the Fulfillment Centre network. Program managing site projects against the site strategy/roadmap and working across multiple stakeholders (internal and external) to ensure timely delivery of projects.

WW Customer Service Program Manager

Program Manager within a Worldwide Customer Service Operations focused support group called Consumer Operations Insights and Standards (COINS). The main focus of the team is within Consumer Excellence and Standards (CES), providing support for the creation and automation of operational minimum standards across WW Consumer.

I have loved lots of different aspects of most of the jobs I have had. I loved the science and investigation side of being a Forensic Scientist and I love working for Amazon. In Amazon I have enjoyed seeing the operational side of the business, getting stuck in/hands on and I love the customer obsession side of Amazon which is close to my current role.

I grew up in the midlands and went to University in Kingston Upon Thames. I never really left the south and currently live with my husband and two children in North London. Outside of work I love food (coking and eating), rugby, surfing, traveling and generally hanging out with my family.




Have faith in yourself and do what interests you. You will always be successful if you do things you enjoy as it will give you passion and drive to overcome hurdles. I loved science and always thought my career would be within this field but it hasn't turned out like that as I took opportunities to try new things and followed those new skills/experiences which I enjoyed. You have the power to do what you want to do, it may not be immediately obvious how to get there but you can do it.

My Education
BSc Applied Biology
Kingston University
Kingston Upon Thames
Biology, Sociology, General studies, Philosophy
Fairfax Secondary School

Loved science and social sciences. I liked philosophy but I didn't excel at it. Hated exams.

More about me

Stakeholder management, earning trust with stakeholders. Knowing and understanding what is important to others so you can gain buy in. Organisational and communication skills.

Prince 2 and Lean Six Sigma. I started as a Green Belt, then as part of my role coached and mentored others on using lean tools and methodologies which enabled me to become a Black Belt Lean Six Sigma practitioner.

I wasn't entirely sure what I wanted to do but I knew I wanted to be int he world of science, particularly human biology. I imagined I'd be working in a lab somewhere doing something with Biology.

Nothing. I have followed all the things which I have had a passion for.

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